![]() ![]() Want to avoid Asos returns in the future? See our guide on how to shop Asos. You then drop off the package at the nearest UPS location. You’ll provide a reason for the return, search for the nearest drop-off location, and then click “Create Return.”Īsos will email you a shipping label to print and attach to your package. The company aims to process refunds within 14 days of receiving the returned item. Click create return and select which items you want to return. ASOS Return Policy ASOS accepts returns within 28 days of delivery or collection for a full refund, as long as the item is in its original condition, unworn/unused, and with original packaging, tags, and labels attached. To start your return, log into your account at and find the order in your order history. ASOS accepts returns from customers providing the item is returned within 28 days from the date of purchase for a full refund. How to return an item to Asos: Next steps Follow this link for returns from the Channel Islands and follow this link for info on EVRi Collection. Customers looking to return an order from The Channel Islands or with our EVRi Collection Service won’t be able to create their return through My Account. You have to process the refund and a new purchase as separate transactions. There are a couple of exceptions to our paperless returns policy. ExchangesĪsos doesn’t have an exchange process. ![]() Mailed returns can take up to 14 days to reach the warehouse, plus another 10 days for you to see the credit in your account. If you’re not able to create a return, please get in touch with our Customer Care. Don’t forget to select ‘ Faulty ’ when asked for a reason for your return. Please return the item to us as soon as possible so we can get this sorted for you. Refunds are credited back to the original form of payment. We’re really sorry if you’ve received a faulty item. Return shipping is freeĪsos does not charge for return shipping as long as your return comes through in the acceptable return window and the item is in its original condition. Look through the paperwork that came with your order to find the seller’s contact information and/or return policies. Simply drop off your return to a Parcel Connect location in your area, or have it collected. Items purchased from the Asos marketplace must be returned to the seller. Enter your Asos order number and contact details below, then. If it’s used or damaged in some way, your return won’t be accepted and Asos may send it back to you on your dime. You also can’t return:Īny product you do return must be in its original condition. Final Sale items are also not eligible for exchange. You cannot return anything marked as Final Sale. Orders placed between Novemand Decemcan be returned through Januwith a refund back to the original form of payment. You can return unwanted merchandise within 28 days from when you received it.Īsos does have an extended holiday returns policy. You can find the official Asos return policy for U.S. Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. ![]()
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